Service Supervisor

Purpose

The Service Supervisor is responsible for supporting daily Front-End and Customer Service operations by supervising employees, ensuring exceptional customer service, maintaining operational efficiency, and enforcing company procedures.

Key Responsibilities

• Leadership & Team Development:

  • Supervise and direct front-end employees during assigned shifts.
  • Provide coaching, training, and ongoing feedback to team members.
  • Aid with onboarding and training new employees.
  • Promote a culture of accountability, teamwork, and customer service excellence.
  • Monitor employee performance and address operational concerns as needed.
  • Support department leadership in achieving operational and service goals.

• Customer Service:

  • Deliver exceptional customer service and ensure a positive shopping experience.
  • Assist customers with questions, concerns, transactions, and service requests.
  • Resolve customer complaints and service issues promptly and professionally.
  • Support customer recovery efforts and help build customer loyalty.
  • Ensure front-end employees consistently provide friendly and efficient service.

• Front-End Operations:

  • Oversee checkout operations during assigned shifts.
  • Monitor customer wait times and adjust staffing as necessary.
  • Ensure registers, self-checkout stations, and customer service areas operate efficiently.
  • Cook up break schedules and employee assignments.
  • Maintain a clean, organized, and customer-ready front-end environment.

• Cash Handling & Accountability:

  • Ensure compliance with cash-handling and financial control procedures.
  • Perform register audits, till counts, and cash verification activities as assigned.
  • Assist with balancing tills and investigating discrepancies.
  • Ensure proper execution of refunds, exchanges, voids, and overrides.
  • Protect company assets through adherence to operational controls.

• Operational Execution:

  • Support execution of company programs, initiatives, and operational priorities.
  • Monitor front-end productivity and workflow.
  • Assist with opening and closing procedures as assigned.
  • Communicate operational concerns and opportunities to department and store leadership.
  • Serve as Person in Charge (PIC) when designated by store management.

• Safety & Compliance:

  • Ensure compliance with company policies, safety procedures, and operational standards.
  • Promote a safe shopping and work environment.
  • Address hazards, safety concerns, and incidents promptly.
  • Support loss prevention and asset protection initiatives.
  • Ensure employees follow established operational and safety procedures.

• Team Support:

  • Provide assistance across departments when operational needs require.
  • Support store leadership during high-volume periods and special events.
  • Encourage teamwork and collaboration throughout the store.
  • Aid with employee recognition and engagement initiatives.
  • Help maintain a positive and productive work environment.

We Also Provide

• A variety of benefits including:

  • Competitive wages paid weekly.
  • Access to up to 50% of your earned wages before payday, via our partnership with StreamAssociate.
  • Discounts on health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!).
  • Time off (vacation, holidays, sick pay).