Maintenance Supervisor

About the role

The Maintenance Supervisor oversees all maintenance aspects of the community's operations, focusing on increasing Net Operating Income (NOI), maintaining physical assets, and providing a quality living environment for residents.

Responsibilities

• Supervise and direct a team of maintenance technicians, assigning tasks and ensuring efficient completion to a high standard.
• Provide on-the-job training for maintenance staff and ensure they are knowledgeable about property systems and maintenance procedures.
• Perform and oversee repairs on various property systems and equipment, addressing issues as they arise.
• Respond to and prioritize work orders submitted by residents, ensuring timely and effective resolution of maintenance issues.
• Implement and manage a preventive maintenance schedule to ensure all systems and equipment are functioning properly and to prevent future issues.
• Conduct regular inspections of the property, including common areas, buildings, and equipment, to identify any maintenance needs or safety hazards.
• Ensure the property complies with all relevant local, state, and federal regulations, particularly regarding safety and building codes.
• Work within the maintenance budget, ensuring repairs and maintenance are conducted cost-effectively.
• Maintain an inventory of tools, equipment, and supplies, and ensure the maintenance team has what they need to perform their duties.
• Obtain quotes for services, recommend vendors, and assist in managing contracts for outsourced work.
• Cook up with internal stakeholders and contractors for specialized repairs, maintenance services, or large projects.
• Ensure work is completed according to specifications and within budget.
• Be available for after-hours emergencies, ensuring critical repairs are handled promptly.
• Interact with residents in a professional manner, addressing maintenance concerns and ensuring their satisfaction with the services provided.
• Implement and enforce safety procedures for the maintenance team to prevent accidents and injuries.
• Maintain accurate records of maintenance activities in SightPlan or shared trackers, including work orders, inspections, and repairs.
• Provide regular updates to property management on the status of maintenance activities, including any significant issues or trends.

Requirements

• High school diploma or GED equivalent.
• 3-5+ years of property management industry or related experience.
• HVAC and/or CPO license preferred.
• Valid driver’s license required due to the use of golf carts for onsite operations.
• Proficient knowledge of electrical, plumbing, and appliance repair with hands-on experience.
• Knowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housing.
• Ability to utilize a personal smart device for apps related to property operations and communication.
• General understanding of the Microsoft Suite, property management software.
• Ability to read, write, and speak English.
• Prioritize organizational and time management skills and ability to supervise 2 or more associates.

Qualifications

• Operates in a fast-paced work setting both indoor and outdoor.
• Requires the ability to multitask and adapt quickly to changing priorities.
• May involve tight deadlines and high-energy work situations.
• Involves frequent interaction with clients or customers.
• Requires effective communication skills and a professional demeanor.
• Work environment may include client offices, meeting rooms, or other external locations.
• Position requires ability to work any of the 7 days of the week, 52 weeks of the year.
• Requires continuous physical effort, including heavy lifting (over 50 pounds).
• Involves frequent standing, walking, bending, and other strenuous activities.
• May require the ability to operate heavy machinery or perform physically demanding tasks regularly.
• Occasional travel to various properties may be required.

Skills

• Formal supervision of associates within a single functional or operational area.
• Recommendation of staff recruitment, selection, promotion, advancement, corrective action, and termination.
• Planning and monitoring appropriate staffing levels and utilization of labor, including overtime.
• Preparation and delivery of performance appraisals for staff.
• Mentoring and coaching team members to further develop competencies.
• Leading by example and modeling behaviors consistent with Essex's values.
• Communicating basic technical or factual information with colleagues and/or immediate Managers who are familiar with job area.

Benefits

• Competitive salaries.
• Opportunities for career growth.
• Eligibility for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% for eligible positions.