Service Supervisor

Key Responsibilities

• Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work.
• Cookordination and conduct regular team meetings to ensure effective communication and foster a collaborative environment.
• Provide guidance on new employee training and conduct periodic performance reviews.
• Set clear expectations and goals for performance, required licensing, and applicable certifications for your employees’ development.
• Motivate team members and track their continued development and training.
• Work with other Hiller support teams to ensure smooth operations of Service Department functions.
• Aid in building a high-performance team that operates efficiently and effectively.
• Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction.
• Support sales efforts by providing technical expertise and participating in customer interactions when needed.
• Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs.
• Ensure technicians are correctly charging their time to assigned jobs for accurate costing.
• Utilize the scheduling/invoicing platform to ensure proper scheduling of service and repair calls.
• Monitor and ensure that team members maintain up-to-date required certifications.
• Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians.
• Promote a culture of safety within the team and ensure compliance with safety protocols.
• Work with Safety partners to ensure employees have the required tools and PPE for their work.
• Conduct regular safety briefings and address any safety concerns promptly.

Additional

• Assist in managing multiple ongoing tasks and projects simultaneously.
• Provide regular updates to the Service Manager on team performance and operational challenges.