Service Supervisor

About the role

We are seeking a mechanically experienced and enthusiastic individual with a strong interest in diesel engines, commercial marine industry, and industrial applications. This position involves serving as a primary point of contact for commercial marine operators, managing service activity, supporting repair planning, selling marine repair solutions, and building technical knowledge of diesel engines and vessel applications.

Responsibilities

• Communicate job status, description, and cost to customers
• Send repair estimates for approval
• Sell marine repair solutions
• Secure payment for repairs per company policy
• Aid Service Manager with Technician job assignments and oversee progress to completion
• Ensure Technicians have necessary parts and supplies to complete job assignment
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer

Requirements

• Strong customer service, communication, and organizational skills
• Able to work effectively with commercial marine operators and internal service teams
• Self-motivated, dependable, and mechanically inclined individual
• Strong interest in learning diesel engine systems and marine repair operations
• Able to build strong relationships with customers and coworkers
• Ability to multitask in a fast-paced environment with shifting priorities
• Strong attention to detail
• Ability to read and interpret technician writeups, understand mechanical repair information related to diesel engines, and clearly communicate recommended repairs to customers
• Demonstrated interest in growing into a larger role supporting commercial marine customers, expanding technical product knowledge, and helping drive service sales over time

Qualifications

• High school graduate or GED
• Experience in diesel engines, commercial marine service, heavy equipment, or a related mechanical field preferred but not required

Skills

• Basic computer navigation skills
• Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook)
• Prior experience with ServicePro preferred

Benefits

• Competitive pay and a well-built benefits program
• Health insurance and retirement
• Paid vacation and sick time
• Paid holidays
• Flex spending accounts
• Life insurance
• Disability insurance
• Employee assistance program
• 401k with 3% company match and discretionary profit sharing
• Annual safety shoe allowance
• Annual safety glasses allowance