Service Supervisor

About the role

We are seeking a mechanically experienced and enthusiastic individual with a strong interest in diesel engines, commercial marine industry, and industrial applications. The successful candidate will serve as a primary point of contact for commercial marine operators, managing service activity, supporting repair planning, and selling marine repair solutions.

Responsibilities

• Communicate job status, description, and cost to customers
• Send repair estimates for approval
• Sell marine repair solutions
• Secure payment for repairs per company policy
• Aid Service Manager with Technician job assignments and oversee progress to completion
• Ensure Technicians have necessary parts and supplies to complete job assignment
• Ensure service performed is appropriate and in compliance with company safety and standard operating procedures
• Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer

Requirements

• Strong customer service, communication, and organizational skills
• Able to work effectively with commercial marine operators and internal service teams
• Self-motivated, dependable, and mechanically inclined individual
• Strong interest in building a long-term career in commercial marine service
• Ability to build strong relationships with customers and coworkers
• Strong attention to detail, ability to multitask in fast-paced environment with shifting priorities
• Read and interpret technician writeups, understand mechanical repair information related to diesel engines, and clearly communicate recommended repairs to customers

Qualifications

• High school graduate or GED
• Experience in diesel engines, commercial marine service, heavy equipment, or a related mechanical field preferred but not required

Skills

• Basic computer navigation skills
• Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook)
• Prior experience with ServicePro preferred

Benefits

Competitive pay and a well-built benefits program can be the foundation of your financial plan. From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and promising future. Company provided medical, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing. Annual safety shoe allowance, annual safety glasses allowance.