Service Supervisor

Description

Provisur is an industry leader that brings precision-engineered food processing equipment, aftermarket parts and service to customers around the world. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We empower our employees and create an environment where everyone plays a role in our shared success.

About the role

Supervise the Electro-Mechanical Technicians and Field Service Technicians with responsibility to include processing customer technical service-related trips such as installations, training, service work, field rebuilds, afterhours troubleshooting and 24/7 support coverage. May work closely with engineering and/or production to improve the quality and performance of equipment. Ensure efficiencies and achieve assigned operational objectives. Provide expertise to other departments where needed. Prioritize as required while directing the work of assigned team.

Responsibilities

• Travel in support of service activities as needed, including installations, training, service work, trouble shooting, field rebuilds, etc.
• Provide leadership to direct reports including employee development, technical support and assistance.
• Ensure 24/7 maintenance support in the region and for the entire Weiler product line.
• Support commercial activities by creating aftermarket quotations, RMAs, credits, allowances, etc and sales efforts to achieve assigned aftermarket and/or equipment sales plan.
• Engage with sales, engineering and/or operations on a regular basis to ensure alignment of resources and contribute to process improvement and product enhancements.
• Maintain health and safety standards in work areas.

Requirements

• Prioritize as required while directing the work of assigned team.
• Staff, manage, evaluate and develop employees as needed.

Qualifications

• Associate or technical degree in related technical field or equivalent work related experience.
• 5 years experience with a combination of customer and internal communications.
• 5 years experience in a related industry or service management.
• 5 years experience managing technical staff.

Skills

• Customer and internal communications.
• Service management.
• Technical staff management.

Benefits

• Healthy work/life balance on a team that collaborates well and truly enjoys working together.
• Environment where we promote from within, cross-train and provide ongoing skill development.
• Robust benefits package including great health insurance, holiday pay, employee referral bonuses, and even pet insurance!
• Safe, clean, air-conditioned facility.
• Retirement savings (401k) opportunities.
• Paid Time Off (PTO).
• Continuing education assistance.
• A company dedicated to the local community that gives back through charitable contributions.

Pay

The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications. $80,958 – 101,146 per year. This position is eligible for a bonus incentive plan, based on company and/or individual performance.

Schedule

Not specified.