Service Supervisor

Job Summary

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Service Supervisor to lead their Service team. This role involves supervising and managing shop processes, financials, mechanic development, and customer satisfaction. The ideal candidate should have prior experience as a mechanic with knowledge of agriculture equipment, preferably John Deere, and possess leadership skills and a desire to create a great customer experience.

About the Role

This position offers competitive compensation, exceptional benefits, and a strong work-life balance. It provides opportunities for professional growth through ongoing training and support.

Responsibilities

• Supervise and manage the work order process to ensure consistency, efficiency, and effective customer communication.
• Develop and train mechanics to enhance their skills and performance.
• Ensure customer satisfaction by maintaining positive relationships and addressing customer needs promptly.
• Manage financial aspects of the service department, including budgeting, staffing, and personnel procedures.
• Work overtime hours during peak seasons to meet operational demands.

Requirements

• Prior experience as a mechanic with knowledge of agriculture equipment, preferably John Deere.
• Operational experience with an understanding of budgeting, staffing, and personnel procedures.
• Computer skills, including proficiency in Microsoft Office suite.
• Leadership skills and mindset.
• Ability to maintain good customer and employee relations.
• Ability to work overtime hours during peak seasons.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Must be able to pass a pre-employment drug test.

Skills

• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office suite.
• Experience with budgeting and personnel procedures.

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match.
• Medical, Dental, Vision, and Prescription Insurance.
• Flexible Spending Accounts (Flex Plans).
• Life Insurance.
• Short- and Long-Term Disability Insurance.
• Employee Assistance Program.
• Online and Instructor-Led Training.
• Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays.
• Open-door policy for feedback and career advancement.

Pay

$80,168 - 99,000/yr (Depending on Experience)

Schedule

Full-time position with flexible scheduling to accommodate peak seasons.