Service Supervisor

About the role

If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Responsibilities

• Review workload and identify and address potential problems
• Work with customers on quotes to resolve billing conflicts
• Be responsible for customer and employee satisfaction and profitability
• Ensure repairs and preps are complete, on time and on budget
• Manage technicians to ensure safe and efficient repairs/prep processes
• Cookordinate training efforts to ensure the development of technicians

Qualifications & Experience Needed

• A valid driver's license
• A high school diploma or equivalent
• Minimum of 3-5 years' experience in a dealer service department
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed
• Previous service management / supervision experience preferred
• Knowledge of DBS system is a plus
• The ability to work in a typical, physical work environment
• The ability to use Microsoft Office software and hardware

Benefits

• Competitive benefits package including salary from $120,200 to $146,900
• Health benefits
• Vacation, sick leave
• Life insurance
• 401(k) with profit sharing and company match