Service Supervisor

Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly, and are able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction, this job may be for you.

Responsibilities

• Review workload and identify and address potential problems.
• Work with customers on quotes to resolve billing conflicts.
• Be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time, and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes.
• Coordinate training efforts to ensure the development of technicians.

Requirements

• Must have a valid driver's license.
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Two+ years service management / supervision experience preferred.
• Knowledge of DBS system is a plus.
• Ability to work in a typical, physical work environment.
• Ability to use Microsoft Office software and hardware.

Benefits

• Medical, Dental, Vision insurance
• Telehealth
• Paid Vacation, Holidays & Sick Leave
• Employee Referral Bonus
• Safety boot reimbursement
• 401k with Company Match and Profit Sharing
• Company paid Life Insurance
• Employee Assistance Program
• Employee Discounts
• Seniority Bonus
• Excellent Recognition Program
• Potential performance increases throughout the year