SERVICE SUPERVISOR

Position Summary

Captures the day-to-day service business at the local level, supervising techs and service support team members who report directly to this individual. Involved in managing the day-to-day service operations and ensuring a hassle-free customer experience.

Essential Functions

• Ensures team performs with a positive attitude and sense of urgency to exceed customer expectations.
• Monitors and meets service KPIs (efficiency, productivity, customer satisfaction).
• Assists Operations Manager in handling disciplinary issues and implementing short- and long-term strategic plans.
• Handles customer requests promptly and professionally.
• Manages customer concerns and complaints.
• Completes performance reviews as needed.
• Recruits and develops service team members.

Qualifications

• Education: High school diploma or equivalent.
• Experience: At least 2 years of service experience preferred.
• Skills: Basic knowledge of Microsoft Office products.
• Other Requirements: Organized, good communicator, team player, strong attention to detail, excellent customer communication skills, strong team focus, provides day-to-day leadership, meets customer needs with urgency, communicates across all functional groups and locations.