Service Supervisor
Job Responsibilities
- Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
- Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
- Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies
- Accurately manage work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
- Other responsibilities as assigned
- Proven ability to implement process improvements
- Excellent communication and organizational skills and a good mechanical and mathematical aptitude
- Ability to effectively communicate with the customer and represent the company in a professional manner
- Minimum of 1-3 years of management or leadership experience
- Must possess valid driver’s license
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
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Job Qualifications
About the Role
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Benefits
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Pay
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Qualifications
Skills
Benefits
Pay
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Application Instructions
Unsolicited resumes from search firms, agencies, or recruiters are not accepted. Please, no phone calls or emails.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.