Service Supervisor

About the Role

The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents. Possesses thorough knowledge of preparing for resident move-ins and move-outs, and general household repairs. Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety levels.

Responsibilities

• Establish and manage a team of qualified and trained teammates.
• Assist Property Director in hiring, inspecting, counseling, promoting, and staffing levels as directed by the Regional Director.
• Maintain a safe working environment and educate teammates on practicing safe procedures.
• Inspect common areas to ensure they are safe, clean, and well-serviced, meeting Crown Residential Standards.
• Report liability hazards found in the community to the Property Director and/or Regional Director.
• Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc.
• Respond to all service requests in a timely manner to ensure resident satisfaction.
• Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service.
• Responsible for service follow-ups and the team’s success in service delivery and completion.
• Prepare and inspect apartments for move-in readiness after becoming vacant.
• Conduct all work in compliance with OSHA and Equal Housing Opportunity.
• Monitor storing of equipment, supplies, and tools in a secure area.
• Delegate and inventory supplies and tools.
• Manage budget for equipment and supplies for maintenance and order supplies from vendors.
• Manage and authorize overtime for non-exempt teammates.
• Ensure all work is performed according to Crown Residential’s procedures and standards.
• Make recommendations and modifications regarding property performance, business needs, etc.
• Perform any other tasks assigned or directed.

Requirements

• High school diploma or equivalent (required).
• EPA Section 608 HVAC Type I certification (required).
• Bachelor’s or associate degree (preferred).
• Previous experience in a maintenance supervisory role in the multi-family/hospitality industry (preferred).
• CFC/EPA, CPO certifications (preferred).
• North American Technician Excellence (NATE) Heating, Ventilation, Air Conditioning, and Refrigeration (HVAC) certification (preferred).

Skills

• Maintain a high-quality condition of the community and provide excellent customer service.
• Supervise preparation of move-ins and operate within an approved budget.
• Attend all required Crown Residential maintenance trainings.
• Ability to effectively work in a team setting and collaborate with administrative staff.
• Possess and practice exceptional safety skills while on the job.
• Highly motivated with a positive attitude.
• Valid Driver’s License and reliable transportation.
• Ability to prioritize multiple tasks, follow up, and follow through.
• Ability to provide coverage on a rotating basis for property on an on-call basis as needed.
• Awareness of working long hours outdoors and in the elements.
• Professional appearance and demeanor.
• Thorough knowledge of safety and the proper operation of all tools and equipment.
• Ability to effectively manage and lead a team of service teammates.
• Excellent customer service skills when talking to residents about service needs.
• Hands-on working knowledge of typical apartment maintenance.
• Ability to work a schedule during normal working hours, which may be other than Monday-Friday, 8-5.
• Work in excess of 40 hours per week is likely.
• Consistent, regular, and in-person attendance during assigned hours at the workplace is required.