Service Supervisor

About the role

At Corvant, we provide specialty HVAC, plumbing, and mechanical services to mission-critical commercial and industrial environments. Our teams support essential facilities across data centers, healthcare, manufacturing, logistics, and education. We deliver end-to-end solutions across the facility lifecycle, including design, prefabrication, installation, controls integration, and ongoing service. As one of the fastest-growing platforms in our space, we are focused on operational excellence, technical expertise, and building a high-performing team. The Commercial HVAC Service Supervisor is responsible for providing leadership within an assigned territory, overseeing technical issues and labor needs, ensuring timely resolution of customer concerns, and maintaining high service standards.

Responsibilities

• Provide leadership and support at the field level in assigned territory.
• Supervise Outreach staff, including performance, disciplinary procedures, and compliance.
• Provide regular reporting on performance and issues.
• Train existing technicians on changing processes, procedures, and technologies.
• Support new employees through training and future development.
• Manage technical issues and labor needs of the area; conduct site visits when needed.
• Identify and fill staffing needs in the assigned area.
• Ensure all technicians have completed safety training and have proper PPE to comply with regulations.
• Address customer concerns and complaints; ensure timeliness of data collection and quality checks.
• Work with local sales staff on new and existing customer opportunities.
• Successfully execute projects, keeping jobs within budget and on schedule.
• Communicate timely with management and the sales team on any issues concerning department staff or operations.
• Work with CSR on scheduling and call assignments.
• Order and schedule delivery of all equipment needed for projects; maintain proper stock for field techs in the territory.
• Maintain the fleet in the assigned territory; inspect assigned vehicles and equipment for cleanliness and general maintenance.
• Participate in interviewing and selection process for new hires as needed.
• Submit reports on all incidents, accidents, work-related injuries, and exposures promptly.

Qualifications

• High school diploma required; Bachelor’s degree or a Project Management Certification preferred.
• 5 years of supervisor experience required.

Skills

• Verified leadership skills.
• Basic understanding of finances and margin management.
• Basic understanding of controls and self-awareness of technical limitations.
• Available for after-hours and weekend support; expected to answer phone promptly.
• Liaison between office and management; drive expectations of managers.
• Proven experience in supervising field operations.
• Proficiency in MS Office (Outlook, Word, Excel).
• Ability to work in different environmental conditions.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Sound knowledge of contract terms and pricing.
• Ability to understand issues and resolve/address strategically.
• Aptitude to work in both field and office environments for extended or irregular periods.
• Ability to adapt to frequently changing priorities.

Physical Requirements

• Required to stand, walk, and sit.
• Talk or hear, both in person and by telephone.
• Use hands to finger, handle, or feel objects or controls.
• Reach with hands and arms.
• Regularly required to stoop, kneel, bend, crouch, and lift up to 50 pounds.