Service Supervisor

About the role

Service Supervisor to work directly with the customer‑facing service team both on route and in‑house.

Responsibilities

• Supervise the service team that provides customer service, sales, and pick‑up and delivery of products.
• Hire, train, develop, and evaluate the service team to ensure high levels of customer service and product quality.
• Drive a company‑owned vehicle to and from customer sites and assist the team with lifting, carrying, and walking in and out of customer accounts.
• Oversee key service department areas: maintain excellent customer relationships, handle contract renewals, increase internal sales, maintain an efficient route structure, and ensure driver compliance.
• Act in a middle‑management role with direct supervisory and leadership accountability.

Requirements

• Active driver’s license.
• At least 21 years of age.
• Current DOT medical certification.
• Ability to provide documentation of previous employment.
• Meet all Department of Transportation (DOT) or provincial requirements for driving a regulated vehicle over 10,000 lbs.

Qualifications

• High School Diploma or GED.
• Bachelor’s degree preferred.

Skills

• Experience in a sales‑related role.
• Customer service experience, preferably in an industrial or service industry.
• Training or instructor experience.

Benefits

• Comprehensive medical, dental, and vision coverage with premiums below the national average; four medical plan options, one at zero cost.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance (100% company‑paid).
• Paid time off and holidays (100% company‑paid).
• Skills development, training, and career advancement opportunities.

Pay

Base salary estimated between $74,420 and $95,160 per year, eligible for an annual target bonus based on individual, location, division, and/or company performance.

Schedule

Full‑time, 1st shift.