Service Supervisor

About the role

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.

Responsibilities

• Supervise the service team providing customer service, sales, and pick-up and delivery of products.
• Hire, train, develop, and evaluate the service team to ensure the highest level of customer service and product quality efficiently.
• Drive a company-owned vehicle to and from customer sites.
• Assist the service team with lifting, carrying, and walking in and out of customer accounts.
• Maintain excellent customer relationships.
• Handle renewals of customer contracts.
• Increase internal sales.
• Maintain an efficient route structure and driver compliance.

Requirements

• Meet all Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs.
• Prior to first day of employment: have an active driver's license.
• Be at least 21 years of age.
• Obtain a DOT medical certification.
• Provide documentation regarding previous employment.

Qualifications

• High School Diploma or GED.
• Bachelor's degree preferred.

Skills

• Experience working in a sales‑related role.
• Customer service experience, preferably in an industrial or service industry.
• Training or instructor experience.

Benefits

• Comprehensive and competitive medical, dental, and vision benefits with premiums below the national average.
• Four different medical plan options; one plan offered at zero cost.
• Competitive pay.
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP).
• Disability, Life and AD&D Insurance.
• 100% Company‑Paid Paid Time Off and Holidays.
• Skills development, training, and career advancement opportunities.

Pay

A reasonable estimate of base salary for this role ranges between $67,100 - $85,800 per year and is eligible for an annual target bonus. The bonus earned is based on the performance of the individual, location, division, and/or company. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each decision.

Schedule

Full Time, 1st Shift.