Service Supervisor

About the Role

As a Service Center Supervisor, you will lead a team of technicians to ensure repairs and maintenance are completed safely, efficiently, and to the highest quality standards. You'll be responsible for assigning and reviewing work orders, supporting process improvements, managing shop operations, and fostering a collaborative team culture aligned with Altec's values. The supervisor will enable technicians to provide quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec's values while achieving customer goals.

Responsibilities

• Coordinate with third-party vendors and internal support teams (e.g., parts, engineering) to ensure timely access to materials and alignment with customer expectations
• Support inventory control, work order review, and assignment to technicians based on skills and workload; ensure accurate cost tracking and documentation
• Monitor and ensure all work is completed safely, efficiently, and in compliance with customer requirements, including legible and complete repair records
• Develop and maintain product knowledge to support technicians in troubleshooting and repair procedures
• Assess and address technician training needs to support job performance and career development
• Assist with staffing processes, including technician scheduling and identifying hiring needs to meet operational demand
• Maintain a clean, organized, and safe facility environment
• Perform other duties as assigned by leadership

Basic Qualifications

• High School Diploma or GED AND four years of industry-related experience OR a bachelor's degree with some industry-related knowledge
• Travel 0 – 25%
• Problem solving and troubleshooting skills required
• General PC skills required
• Excellent communication skills required
• Must be able to work with team members and work with minimal supervision
• Current valid Driver's License may be required
• Ability to read and interpret required manuals, prints and schematics preferred

Skills & Attributes

We're seeking a strong leader and proactive problem-solver with excellent communication skills and a dedication to continuous improvement. If you're committed to safety, quality, and team development—and ready to make a difference—you'll thrive at Altec.

Pay

$71,000-$83,000/year depending on skill and experience. Salary varies relative to experience and location.

Benefits

• Comprehensive benefits including affordable medical options, dental and vision care
• Matching 401(k)
• Company-paid Basic Life
• Wellness programs
• Company events
• Paid vacation

Company Values

Customer First – Enjoyment of Work – Family – Financial Stability – Integrity – People are our Greatest Strength – Quality – Spiritual Development – Teamwork