Service Supervisor - Alta River Park

About the Role

This role oversees and performs technical and mechanical work ensuring the inside and external buildings, grounds, amenities, and common areas of the community meet Greystar’s standards for cleanliness, appearance, safety, and overall functionality.

Responsibilities

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of defects or problems and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by:
  • Completing the pre-move-out inspection.
  • Creating a “punch” list of maintenance work needed.
  • Scheduling vendors and contractors as needed.
  • Obtaining needed supplies and materials.
  • Completing all maintenance tasks.
  • Inspecting completed work.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to reflect Greystar’s high-quality standards.
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications.
• Maintains adequate inventory of spare parts and maintenance materials; works with the Community Manager to order supplies and tools while staying within budgetary guidelines.
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Assists the Community Manager in developing the budget for regular repair and maintenance and capital projects.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, minimizing waste of materials and supplies, and practicing correct use of tools and equipment.
• Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and accessible, and stays up to date on OSHA and other safety-related laws to ensure community compliance.
• Demonstrates customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.

Requirements

• High school diploma, GED, or related experience and training.
• Experience in property management maintenance, other building maintenance, or related trade.
• Must provide own hand tools unless prohibited by State law and be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
• Ability to apply principles of logical thinking to define and correct problems.
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
• Ability to read, write, and communicate effectively to represent company management, act as the first point of contact for internal team members and external visitors, and answer questions related to department operating policies.
• Proficiency in internet, word processing, spreadsheet, and database management programs to maintain records and develop information for the manager’s use.
• Property management system experience preferred.
• Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to review and complete various financial, administrative, and legal documents.

Specialized Skills

• Must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc.
• Must have all certifications as required by State and Local jurisdictions.
• Must have a valid driver’s license to operate a golf cart on the property, if applicable.

Physical Demands

• Ability to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Job demands may require pushing, pulling, lifting, carrying, or maneuvering weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Local, routine travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of daily responsibilities.
• Must be able to work a flexible work schedule, including taking “call” during evenings, weekends, and holidays.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service. Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Pay

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location. In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance (for corporate positions) or weekly, monthly, and/or quarterly bonus programs (for onsite property positions).