SERVICE SUPERVISOR (32792)

About the Role

Coordinates the day-to-day service business at the local level as a working supervisor. Directly oversees technicians and service support team, ensuring a hassle-free experience for customers, including the rental department. Implements and adheres to company-wide processes and procedures to maintain a consistent "Equipment Depot way" of doing business. Works closely with the Operations Manager to achieve business objectives through improved skills, professionalism, and efficiencies within the service operation.

Responsibilities

• Ensures the team performs with a positive attitude and a great sense of urgency to exceed customer expectations.
• Monitors and ensures service KPIs (efficiency, productivity, and customer satisfaction) are consistently met.
• Assists the Operations Manager in handling disciplinary issues involving personnel when necessary.
• Collaborates with the Operations Manager to implement short- and long-term strategic plans, objectives, and goals for the location.
• Handles customer requests promptly and professionally.
• Assists the Operations Manager in addressing customer concerns and complaints.
• Completes performance reviews for all team members as required.
• Assists in recruiting and developing the service team.

Requirements

• Minimum high school diploma or GED.
• Preferred: at least 2 years of service experience.
• Basic knowledge and ability with Microsoft Office products.
• Well-organized with strong communication and attention to detail.
• Good customer communication skills and a strong team focus.
• Ability to provide day-to-day leadership for the service team.
• Meet customer needs with a sense of urgency.
• Communicate effectively across all functional groups and geographic locations with a "One Equipment Depot" mindset.

Work Environment

Work environment varies from office to warehouse to off-site customer locations.