DirectJobHub
Jobs · Customer Service · Illinois

Service Stylist/Guest Service Ambassador-Part Time - The Langham, Chicago

Langham Hospitality Group · Chicago, IL · 1 mo ago
On-siteCustomer Service$20.45–$25.56/hrPart-time

About the role

Represents hotel to arriving/departing guests and visitors alike. Acknowledges, welcomes and departs all guests/visitors by escorting them to appropriate areas / colleagues in the lobby and/or other areas within the hotel. Greets and recognizes arrivals and departures of repeat guests and VIPs. Makes them feel as if they are at home by extending a warm and sincere welcome with a personalized approach. Service Stylist/Guest Service Ambassador always maintains a high level of engagement for all guests.

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago. For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/chicago/

Responsibilities

  • Maintain knowledge of: Daily arrivals and departures of repeat guests and VIP’s and their expected arrival/departure times.
  • Maintain knowledge of scheduled daily activities.
  • Must have a general knowledge of: Hotel product, Room types, All food and beverage outlets, Chuan Spa, Flavors of Langham, The Club Lounge.
  • Escort each arriving guest from the front entrance to the Reception Desk.
  • Greeting the guests with genuine warmth and enthusiasm upon arrival, ensuring that their check-in experience is seamless, efficient, and personalized by obtaining each arriving guest name – introducing him/her to the front desk agent ready to assist him/her with check-in, using the name of the guest and the guest reception agent.
  • Acknowledge and recognize repeat guests and VIP’s arriving and provide a professional and warm welcome by using the guest’s name.
  • Acknowledge and recognize repeat guests

Similar jobs