Service Specialist (Part-Time or Full-Time) - Soho

About the role

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking. As New Yorkers, community has become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.

Responsibilities

• Maintain Operational Excellence
• Policies and Procedures
• POS Management
• Standard POS Functions
• Customer Sales, Returns, Exchanges, Inventory Lookup
• Accurate Cash Handling
• Efficiently Open and Close Register
• Clean, Organized, and Stocked Cash Wrap
• Acquire New Customers and Maintain Up-to-Date Contact Information within POS and Clienteling Tool
• Execute Fundamental Clienteling Tool Operations
• Assist Clients with Extended Services
• Ensure Packaging of Items Meets Required Standards
• Omni-Channel Support
• BOPIS, Order Fulfillment, Order Status Lookup
• Stock/Inventory Management
• Accurate Inventory Through Efficient Transaction Processing
• Assist Store Team with Inventory Related Tasks as Needed
• Follow Loss Prevention Procedures
• Customer and Brand Experience
• Partner with Store Management and Store Team to Ensure Positive Brand Representation
• Greet and Assist Customers in a Friendly and Professional Manner
• Support Best-in-Class Level of Customer Service Through Extensive Product Knowledge and Operational Ownership
• Aid in Customer Repairs, Dry-Cleaning, and Alterations Processes
• Aid in Floor Sets, Window Changes, and Other Merchandising Expectations as Needed
• Maintain One Company/One Experience Perspective in All Customer Service Interactions
• Understand and Embody the rag & bone Brand Philosophy and Lifestyle
• Emulate the Brand Aesthetic and Have a Strong Sense of Fashion
• Personal Excellence
• Consistently Act Within the Core Values of rag & bone
• Manage Conflict with All Members of the Team and Take Ownership of Your Contribution to the Overall Team Morale
• Contribute to a Positive, Fun, Professional, Productive, and Team-Oriented Store Atmosphere
• Identify Opportunities to Support the Team in Delivering Best-in-Class Customer Service
• Ability to Receive Feedback from Management and Peers

Requirements

• Previous Experience in Retail Sales and/or Customer Service Preferred
• Ability to Lift at Least 30 lbs, Carry, Push, Pull, Squat, Kneel, Twist, Turn, Climb, Crawl, Reach, and Bend
• Availability to Work Per the Needs of the Business

Benefits

• Clothing Allowance
• Generous Employee Discount
• Paid Time Off
• Medical, Dental, Vision and Ancillary Benefits
• Membership to Calm and Access to Other Wellness Benefits
• 401(k)
• Paid Parental Leave

Schedule

The Service Specialist role is full-time and requires 32-40 hours per week.

Company Information

• rag & bone is an EEO/Affirmative Action Employer
• No Employee or Applicant is Discriminated Against Because of Race, Color, Sex (Including Pregnancy), Age, National Origin, Religion, Sexual Orientation, Gender Identity, Gender Expression, Parental Status, Status as a Veteran, and Basis of Disability or Any Other Federal, State or Local Protected Class
• Reasonable Accommodations May Be Made to Enable Individuals with Disabilities to Perform the Essential Functions