Service Specialist, Digital Banking

About the role

The Service Specialist, Digital Banking, plays a crucial role in supporting Forbright Bank's mission by providing friendly, expedient, and professional customer service to our customers via telephone and/or written correspondence.

Responsibilities

• Provide friendly, expedient, and professional customer service to Forbright Bank customers via telephone and/or written correspondence.
• Support a customer service environment that aligns with Forbright’s mission, vision, and core values.
• Work flexible hours, typically Monday - Friday (excluding federal holidays) from 8 a.m. to 8 p.m. EST, with available remote work options.
• Perform duties that may be situationally assigned outside of this job description to support the efficiency and nimbleness of a growing organization.

Requirements

• Reasonable accommodations may be made to enable employees to perform the essential functions.
• Regularly required for extended periods of time to: Remain in a stationary position, Use hands and fingers, Utilize a computer monitor with visual acuity, Operate technology or other office machinery such as printers, scanners, etc., Communicate clearly verbally and/or in writing with others.

Perks & Benefits

• Comprehensive health, dental, and vision plans
• 4 weeks PTO
• 401k + company match
• Metro SmartTrip benefits ($50/mo)
• Remote or hybrid (4 days per week in-office) work schedules for most positions
• Incentives for purchasing solar panels, electric vehicles, biking to work, etc
• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
• The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

CORE PRINCIPLES

• Excellence: Reflects in the precision of our work and the quality of our decisions. Measured and managed.
• People: Foster a culture of respect, inclusion, and ambition - where everyone matters. Celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
• Innovation: Invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. Combine human insight with technological excellence to strengthen our ability to serve, to adapt, and to succeed in a changing world.
• Sound Practices: Manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
• Distinct Value: Focus our energy where we add value. Avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. Concentrate on areas where expertise matters and relationships endure, creating differentiation that is defensible and lasting.
• Clients: Advance our clients' success and help them grow. Listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Build every client relationship on partnership, performance, and purpose.
• Shareholders: Commit to creating exceptional value for our shareholders. Invest for the long term and view our shareholders as partners - not observers - in value creation. Allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. Make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty.
• Communities and the Environment: Invest in inclusive opportunity and environmental stewardship. Our goal is to do our part to build a brighter, more sustainable future for the communities we serve and the world we share.

Company Culture

We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

Equal Opportunity Employer

We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time. By applying, you acknowledge that you have reviewed our CCPA Privacy Notice. AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person. State agencies are currently developing rules that will provide additional guidance regarding the circumstances, timing, and specific information required for this notice.