Service Specialist

About the role

Vinfen is a nonprofit, health and human services organization that provides community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. The position involves assisting in the implementation of treatment programs and providing specialized services in areas like activities/recreation, dual disorders, employment, or education.

Responsibilities

• Aid in implementing treatment programs, including PSTPs and clinical programs.
• Participate in the treatment planning process.
• Provide discrete services to the program with a senior level of expertise in the areas of activities/recreation, dual disorders, employment, or education.
• Develop, plan, implement, and evaluate the effectiveness of specialized services under the direction of the supervisor.
• Implement service plan interventions with persons served.
• Provide direct training and support (instruction, assistance, modeling, and reinforcement) for persons served in the specialized skill area.
• Maintain and update documentation in individuals’ records, program log, and program records.
• Act as an advocate for persons served.
• Communicate verbally and in writing with co-workers, supervisors, and other services providers and community resources.
• Provide shift coverage for the program, as necessary.
• Attend in-service trainings and staff meetings, as assigned.
• Assist with the orientation of new staff.
• Ensure compliance with all internal and external regulatory bodies.
• Comply with all corporate and divisional policies and procedures, including safe work practices, worker’s compensation, universal precautions, and exposure control.
• Perform other related duties, as required.

Qualifications

• One to three years’ job-specific experience in human services field.
• A high school diploma or equivalent is required; a bachelor’s degree is preferred.
• Experience may be substituted for academic training.
• Driving is a requirement for this position using either a Vinfen van or personal vehicle.
• Must be at least 21 years old, have a valid US driver’s license for at least six months, and pass a driver’s screening background check.
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, lift at least 25 pounds, operate a computer and other office equipment, sit, reach, climb stairs, maneuver through narrow spaces or hallways, assist clients with tasks of daily living, speak, hear, and communicate with clients, staff, and external representatives.

Skills

• Knowledge of formal and informal assessment practices.
• Excellent organizational and writing skills.
• Knowledge of documentation requirements and regulations.
• Knowledge and use of crisis intervention techniques.
• Knowledge of psychiatric or developmental disabilities and habilitation.
• Knowledge of empowerment, self-advocacy, and peer support techniques.
• Knowledge of participatory planning techniques.
• Ability to work independently and as part of an interdisciplinary team.
• Sensitivity to cultural, religious, racial, disability, and gender issues.
• Knowledge of human, legal, civil rights, community, and other resources.
• Knowledge of psychosocial rehabilitation.