Service Specialist

About the role

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Service Specialist at OpenSity Solutions is responsible for delivering high-quality on-site administrative and operational support services within a client office environment. This role plays a key part in ensuring smooth day-to-day office operations by providing services across mail handling, copy/print production, reception, hospitality, facilities support, and general office coordination. The Service Specialist serves as a front-line representative of OpenSity Solutions, ensuring exceptional customer service, operational efficiency, and a professional workplace experience for clients and visitors.

Responsibilities

• Provide support across multiple client service areas, including reception, hospitality, records, copy, mail, and other operational functions.
• Cross-train in various service disciplines to ensure flexibility and seamless support for client needs.
• Deliver exceptional customer service with a proactive "can do" attitude while exceeding client expectations.
• Maintain a team-oriented approach and collaborate effectively with both internal staff and clients.
• Complete service requests accurately and on time while meeting established service commitments.
• Communicate professionally and effectively with clients, coworkers, and management.
• Support daily site operations and contribute to maintaining high service and operational standards.
• Report directly to the Site Manager or Site Lead, depending on the location's structure and size.
• Represent Opensity Solutions in a professional manner and uphold the company's commitment to service excellence.

Skills

• Strong customer service skills with a professional, client-focused attitude.
• Ability to multitask and manage multiple responsibilities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy in all tasks.
• Ability to communicate effectively and professionally with clients, visitors, and team members.
• Basic proficiency with office equipment and Microsoft Office applications preferred.
• Ability to resolve issues with tact, professionalism, and sound judgment.
• Reliable, flexible, and team-oriented with a strong work ethic.

Qualifications

• Experience: 1+ year of experience in customer service, administrative support, hospitality, facilities, or office services preferred.
• Experience in a corporate, professional