Service Specialist

About the role

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. We provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and customer service focused Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities, and receptionist services.

Responsibilities

• Mail Services: metering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services: accurately producing copy, print and scan projects per written instructions.
• Reception: answering incoming telephone calls and routing to the appropriate person; greeting and announcing visitors in a friendly and professional manner.
• Hospitality Services: coordination and upkeep of client conference rooms, common areas and kitchens; inspecting and ensuring all rooms are clean, stocked with supplies and ready for continual use; organizing and distributing client kitchen supplies; maintaining inventory control and ordering supplies as needed.
• Floor Coordination: upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services: may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Requirements

• High School Diploma or GED
• 1+ year(s) work experience in the customer services field
• Ability to multi-task with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period

Pay

The compensation range for this role is $20.00 to $22.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)