Service Specialist

About the role

Overview Consider a new career today as a Digital Document Center Service Specialist - Full-Time with IST Management Services in downtown Chicago, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services. The Opportunity: IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward full time positions.

Responsibilities

• Operating mailing, copy and scanning equipment
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Shipping & Receiving; Ordering supplies
• Pick-up and deliver mail, parcels, copy jobs and faxes to customers
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Adhere to all safety procedures
• Perform other tasks as assigned

Qualifications

• Prior Law Firm experience a plus with the ability to work in a fast-paced environment.
• High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Lifting up to 55 pounds

Pay

Hourly Compensation: $17.00 - 19.00 USD per hour, DOE.

Benefits

• Medical
• Dental
• Vision
• STD
• LTD
• Life
• 401k
• Paid Time Off

Amenities: Access to public transportation nearby

Schedule

Hours will range within Monday - Friday 8am - 5pm. Some overtime may be required which may include occasional weekend support on an as needed basis. Business professional dress code and standards are required. (Alternative schedule noted: Sunday - Thursday 8:30am - 5:30pm, off Friday and Saturday.)