Service Specialist

About the role

At Catholic Charities West Virginia (CCWVa), we have a culture deeply rooted in Catholic social teaching and respect all Catholic beliefs and practices. The Hospital Transition Program (HTP) Service Specialist, located at the Wheeling Hospital Satellite Office of the Northern Region, as a member of the Catholic Charities West Virginia (CCWVa) team, is committed to the core purpose and values enunciated in the Catholic Charities West Virginia Mission Statement. The HTP Service Specialist is responsible for the delivery of direct program services, including coordinating certain administrative elements, for the newly grant-funded Hospital Transition Program, a partnership between Wheeling Hospital and CCWVa. Primary responsibilities of the HTP Service Specialist include working directly with individuals both before and after hospital discharge to assess their needs and develop and implement a comprehensive service plan based on those needs. Work also includes coordinating an on-site food pantry at Wheeling Hospital and developing parish partnerships and recruiting volunteers to support overall program operations, where applicable. The Service Specialist is responsible for documenting all client services and maintaining data according to supervisor’s guidance provided. Regular office hours are Monday-Friday 8:30 am -4:30pm. However, the HTP Service Specialist must be flexible to work some evenings and weekends as needed to ensure maximum access for clients to services. This position will report to the Northern Regional Director, also in Wheeling. The HTP Service Specialist will also conduct various program functions at the request of the Regional Director as needed. The HTP Service Specialist must be able to collaborate with people of varied social, economic, and ethnic backgrounds.

Responsibilities

• Work closely with Northern Region Director and CPO to develop and start-up new Hospital Transition Program
• Work with Wheeling Hospital staff to spearhead screening & referral process for at-risk patients prior to discharge home.
• Communicate with clients prior to hospital discharge to assess need for HTP services.
• Coordinate food pharmacy pantry on site at Wheeling Hospital, working with the Neighborhood Center to stock pantry and to recruit volunteers.
• Conduct home visits with clients and provide direct care for working toward goals.
• Administer and document assessments to measure client baseline and progress.
• Ensure grant requirements are met and documented.
• Develop and maintain ongoing working relationships with key partners, including Wheeling Hospital, community social service agencies, parishes, and faith-based organizations, etc.
• Foster parish involvement in the HTP and oversee volunteers.
• Perform other duties as needed, as directed by the Northern Region Director
• Represent the mission and work of Catholic Charities West Virginia, the Northern Region, and its programs to the community.
• Supervise program volunteers, as needed.

Requirements

• Minimum of a bachelor’s degree in related field.
• Experience working with at-risk and vulnerable populations.
• Excellent computer skills with the ability to track and analyze data.
• Excellent communication and people skills.
• Willingness to adapt to change in schedule, including evenings and weekends, if necessary.
• General knowledge of local community resources; case management practices; populations served and their culture and needs.
• Ability to work collaboratively in a team environment.
• Must have transportation to travel as needed.
• Ability to assess client needs and develop effective responses.
• Organize, prioritize, and utilize effective time management techniques.
• Work independently.
• Respect confidentiality, client beliefs, and choices at all times.
• Provide coaching and positive reinforcement for individuals from a broad range of socio-economic, cultural, and ethnic backgrounds.
• Ability to speak in public and represent the organization with a variety of audiences and community sector.
• Work in a faith-based setting and be sensitive to Catholic social teachings.

Schedule

Regular office hours are Monday-Friday 8:30 am -4:30pm. However, the HTP Service Specialist must be flexible to work some evenings and weekends as needed to ensure maximum access for clients to services.