Service Specialist

About the role

CorePrint Solutions is offering an exciting opportunity that will allow you to reach your full career potential. The structure of our organization is designed to amplify your capabilities while gaining the benefits of being an employee-owner. You will collaborate daily with dedicated, skilled, and supportive leaders, and grow through hands‑on experience and exposure to a broad range of clients and services.

Responsibilities

• Installing, configuring, and testing new multifunction printers, plotters, and scanners at client locations
• Performing preventive maintenance, repairs, and calibrations to ensure top‑tier performance and minimal downtime
• Diagnosing and resolving mechanical, electrical, or software issues efficiently and professionally
• Providing courteous, knowledgeable guidance to clients on equipment use, maintenance, and troubleshooting
• Maintaining clear and timely communication with the Service Manager and Dispatch regarding schedules, parts, and ticket updates
• Documenting service activity in detail, including diagnostics, actions taken, and equipment condition
• Supporting the setup of demo or refurbished equipment at CorePrint Solutions and family companies facilities as needed
• Upholding safety, cleanliness, and organization standards for vehicles, tools, and client sites
• Demonstrating a positive attitude and professional demeanor at all times—especially when resolving complex or high‑pressure issues
• Traveling 80–90% of the time to client sites across assigned regions; up to 30% overnight travel (when not traveling, this position is required to work in the office)

Requirements

• Associate degree or technical certification in Electronics, IT, or a related field preferred
• Valid driver’s license with a clean driving record
• Must be able to pass a background check and drug screening

Qualifications

• 2+ years of experience servicing printers, copiers, or large‑format equipment
• Working knowledge of multifunction printers (MFPs) from manufacturers such as HP, Canon, Xerox, and Konica Minolta
• Experience with large‑format plotters and scanners (e.g., HP, Canon, KIP, OCE)
• Strong mechanical, electrical, and network troubleshooting abilities
• Excellent customer service and communication skills with a professional presence
• Service‑first attitude, positivity, and professionalism under pressure
• Strong organizational skills, attention to detail, and ownership of follow‑through
• Proficiency with Microsoft Office, printer drivers, and firmware utilities
• Ability to lift up to 50 lbs, stand for extended periods, and travel frequently

Skills

• Experience with print management software such as PaperCut, PrinterLogic, Onyx RIP, SAi Flexi, Caldera or similar platforms
• Familiarity with network printing protocols, IP configuration, and device integration in Windows environments
• Knowledge of color management, calibration, and media handling for large‑format devices
• Experience using service ticketing systems
• A proactive, dependable approach that reinforces CorePrint Solutions and our family companies standard of reliability and client care

Benefits

• Generous Time Off: PTO and paid holidays
• Comprehensive Benefits: Multiple plan options for health, dental, and pets, along with mental health support
• Family Support: Paid maternity and parental leave
• Education Support: Tuition reimbursement and in‑house courses provided by the Learning and Development team
• Referral Bonuses: Rewarded for helping us grow
• Community Impact: Company‑sponsored volunteer days and philanthropic initiatives
• Professional Development: Memberships to industry organizations
• Career Growth: Great internal mobility opportunities to advance your career
• Fun Culture: Social events, employee sports teams, bring your kid to work day, etc.