Service Specialist

Role Overview: The Service Specialist - Operations acts as a patient and guest ambassador, handling inquiries via phone, email, website, and in person. Responsibilities include responding to patient questions, scheduling appointments, patient registration, check-in/out, rooming, and clerical duties. The role involves organizing resources, solving operational issues, performing service recovery, and promoting ongoing patient relationships. Qualifications & Skills: Requires an associate degree with 3 years or a college diploma with 4 years of customer service experience in administrative, healthcare, or service industries. Prior experience in patient scheduling or appointment services is preferred. Fluency in Arabic or other languages used by patients is advantageous. Must demonstrate strong organizational, communication, and computer skills, including proficiency in Microsoft Office, patient systems, and CRM tools. Ability to work independently, multi-task, adapt to changing environments, and provide excellent customer service is essential. Previous Mayo Clinic experience is a plus. Key Duties: Respond to patient needs, promote services, manage appointments, support patient registration, and handle operational issues to ensure a positive patient experience. The role may include international service responsibilities and requires participation in an on-call rotation. Additional Details: This is a full-time, nonexempt position with a competitive hourly rate, benefits, and flexible schedule Monday through Friday. No visa sponsorship is provided.