Service Shop Parts Advisor

About the role

Grand Design RV is currently sourcing a Service Shop Parts Advisor to join our team. As a Grand Design team member in this role, you will work with the service department to ensure proper parts ordering is achieved. Founded in 2012, Grand Design has become one of the fastest‑growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. In August 2023 the company celebrated producing its 250,000th recreational vehicle, a milestone reflecting the hard work of the team and the trust of customers. Grand Design’s mission is to lead the industry in quality and innovation while fostering a family‑like connection among team members, customers, and dealers.

Responsibilities

• Order all necessary parts for shop use, repairs noted on the work orders and part requests.
• Inspect incoming parts for accuracy and damage that have been ordered for the service shop.
• Order tools and materials for storage room.
• Pull and provide all prints for all build up required parts.
• Work with purchasing agents to secure part numbers and parts.
• Review open orders to ensure orders are completed and billed in a timely manner.
• Process service shop month end reports.
• Maintain MSDS with all new necessary incoming materials and labels for containers available.
• Process claims with pricing for parts and labor and VCB's.
• Bill out sales orders once parts have been received.
• Walk units for part orders and estimates.
• Deliver parts that arrive to technicians.
• Set up new technicians with tools, supplies, decals, books, keys.
• Request new part set ups from purchasing.
• Assist with the Mobile Support Coordinator responsibilities when the Mobile Support Coordinator is out.
• Work with outsource to acquire needed parts.
• Provide invoicing for inventory.
• Add lines to work orders.
• Pull prints for technicians.
• Order tools/parts for mobile trucks and trailers.
• Attach all camera photos in files or forward as directed.
• Sign for incoming parts from tool crib when tool crib employee is out.
• Must be able to use the BOM and MRP reports to ensure correct parts are ordered.

Requirements

• High School Diploma
• Basic computer skills
• Parts experience a plus
• Minimum of 2 years in the RV industry
• Office sitting and standing environment
• Use of keyboard/computer
• Ability to use BOM and MRP reports to ensure correct parts are ordered

Benefits

• Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability
• Health Savings Account (HSA)
• 401(k) with match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Holiday and Vacation Pay

Schedule

Ability to work early hours with flexible schedule.