Parts & Service Advisor

About the role

Position: Service & Parts Advisor

Department: Parts & Service

Reporting to: Store Manager

Status & Schedule: Full Time; M-F with Saturday Rotation (see Store Hours)

Primary Purpose: The Parts & Service Advisor is responsible for the overall success of the assigned Department Model and communicate The PowerPro Advantage to Customers and Team Provide excellent customer service to current and prospective customers Increase Power Pro reputation and develop business growth

Company Description: For over 50 years, PowerPro Equipment has been a trusted family-owned and operated dealership specializing in outdoor power and construction equipment. With a reputation for exceptional customer service and industry expertise, we've built a legacy of providing top-tier machines from leading brands like Hustler, Mahindra, Ventrac, Toro, Pettibone, JLG and Exmark. We’re not just selling equipment; we're cultivating relationships and ensuring our customers have the right tools to get the job done right.

Responsibilities

• Customer Experience Champion: Greet Customers, walk-in or phone, with supportive manner to earn their business
• Embrace and support positive change for Lebanon Location with all internal and external Customers
• Generate excitement for PowerPro products and services for all Customers
• Service Management: Schedule service work for technicians in shop, in order of priority: new/used equipment sales, rental fleet and trades, Customer breakdowns, preventive maintenance
• Recommend repairs, provide estimates, and schedule/coordinate timely repairs for both external Customers, warranty repairs, and new/used/rental equipment prep for sale
• Complete necessary work order processing in computer system – including detail of work performed, parts used, time required – at time of service work completed
• Follow manufacturer warranty guidelines for pre-authorization and submittal of claims
• Ensure warranty claims are processed timely and follow through warranty status to maximize warranty recovery and minimize warranty receivables
• Collect payments from COD accounts at time of service, prior to returning equipment
• Coordinate return of equipment with delivery personnel
• Maintain PowerPro rental fleet in accordance with Rental Manager expectations
• Accept service work for Hustler, Toro, Spartan, Stihl, Branson, Mahindra, Ventrac, and other compact utility, turf, and outdoor power equipment
• Provide hands-on service work when necessary for training and teaching purposes
• Dispatch Snow Emergency and road service work when necessary