Service Shop Foreman

What You’ll Do

• Recruiting, interviewing, and hiring knowledgeable technicians who follow OEM repair guidelines
• Coaching and mentoring technicians to produce high-quality repairs efficiently
• Managing service department performance by analyzing efficiencies and gross profit margins
• Supporting productive staffing, strong customer relationships, and overall operational success
• Ensuring customers receive prompt, courteous, and effective service
• Assigning work and supervising Diesel Technicians
• Serving as a key liaison between technicians and customers
• Taking ownership of the customer experience and ensuring a positive outcome
• Building strong internal and external relationships through clear, professional communication

What We’re Looking For

• Strong organizational and multitasking skills
• Detail-oriented with effective problem-solving abilities
• Excellent communication and customer service skills (internal and external)
• Technical or product knowledge relevant to service operations preferred
• Flexibility to adapt to changing priorities

Benefits

• 8 Paid Holidays
• Paid Time Off (PTO)
• Vacation
• Paid Birthday Off
• 401(k) with Employer Match (Fidelity)
• $500 Employee Referral Program
• Medical Insurance
• Voluntary Vision & Dental
• Life & AD&D Benefits & Supplemental Life
• Short-Term & Voluntary Long-Term Disability
• 24/7/365 Teladoc Access
• Free & Confidential (EAP) Employee Assistance Program

Physical Requirements

• Ability to stoop, bend, climb, crawl, lift, and reach as required for shop operations
• Ability to lift up to 75 lbs
• Ability to work in hot, cold, wet, humid, or moderately noisy environments