Service Sales Representative - JCB Construction

About the Role

As a Service Solutions Consultant for Total JCB, you are responsible for two core objectives within your assigned territory: promote, protect, and grow assigned top accounts, and identify and win new competitive accounts. The Service Solutions Consultant (SSC) plays a vital role in supporting our national account and municipal customers post-sale by promoting Total JCB's parts, service, and repair solutions. Working closely with our Parts and Service teams, the SSC performs on-site inspections, aides in building service quotes, and develops long-term solutions to maximize equipment uptime and performance. You are part sales, part detective, part relationship-builder and fully committed to keeping our customers running strong.

Responsibilities

• Proactively visit assigned customer jobsites and offices to establish new accounts as directed
• Maintain and grow existing customer relationships through consistent, value-driven service
• Present parts, service, and repair options that meet customer needs and Total JCB's standards
• Follow up on leads quickly and professionally
• Create and present service quotes and proposals using CRM and digital tools
• Manage your pipeline and territory strategically to meet growth targets
• Work closely with Parts and Service teams to deliver coordinated solutions
• Log all customer interactions in CRM (Salesforce.com)
• Meet professional development goals and contribute to continuous improvement
• Be the "eyes and ears" in the field, identifying trends, opportunities, and risks
• Submit and follow up on credit applications; confirm account approvals with accounting
• Maintain accurate customer records in the CRM, including contacts, quotes, sales activity, forecasts, and reporting
• Support JCB Dealership Service Excellence standards
• Stay current with internal E-Learning, sales techniques, and product knowledge
• Perform other duties as assigned by your supervisor

Qualifications

• Bachelor's degree in Business, Technical or related field preferred (equivalent experience considered)
• 3+ years in outside sales or customer-facing role in heavy equipment, diesel, or industrial service industries
• Bilingual English/Spanish a plus
• Highly organized, self-driven, and confident communicator
• Professional appearance and demeanor
• Commitment to continuous improvement in sales, industry knowledge, and interpersonal skills
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint)
• Reliable vehicle or willingness to participate in company lease program
• Strong written and verbal communication skills in English
• Demonstrated alignment with company values
• Qualified DMV, background check, and drug screening

Preferred Qualifications

• Experience in sales or customer service in the material handling or heavy equipment industry
• Bachelor's Degree
• Forklift Operator Certification

Physical & Work Environment

• Frequent visits to customer sites with variable terrain and temperature
• Regular travel across Northern California to customer and branch locations
• Frequent use of computer, phone, headset, keyboard, and mouse
• Must be able to sit, stand, walk, and drive for extended periods
• Ability to lift/move materials up to 25 lbs occasionally
• Occasional bending, kneeling, or crouching are required
• A moderate noise level is expected