Service Sales Representative - Beaumont, TX

About the role

Konecranes is looking for an individual with a sales background to join our team as a Service Sales Representative. As a Service Sales Representative, your primary duties are to sell products and services to the existing customer base to improve safety and productivity. This individual will be responsible for meeting assigned sales targets for all lifting equipment including repairs, retrofits, hoists, spare parts, general overhauls, and consultation services. Organizational skills are required to monitor the workload of our service department and ensure that all open time slots are filled with sold work. Strong communication skills are a must, as you will be engaging with existing customers.

Responsibilities

• Engage in various sales activities to sell safety and productive retrofits, components, modernization, and new equipment to existing customers and develop new accounts to meet minimum established sales quotas.
• Prepare or assist in preparing price estimates for service work using established tools, guidelines, and input from the service department.
• Maintain personal contact with all existing accounts in your area and prepare related monthly reports.
• Maintain monthly contact with assigned accounts to develop relationships and document activity with key accounts.
• Prepare account plans with appropriate actions and forward to District Manager.
• Schedule and conduct business reviews for customers on an annual basis or as needed.
• Prepare and maintain a log in CRM software of all activities, business opportunities, and offers submitted to customers, and provide a report to the manager weekly.
• Monitor workload of the service department and ensure all open time slots are filled with sold work.
• Qualify all projects or credit worthiness as needed, check D&B ratings, and obtain credit applications if appropriate.
• Obtain tax-exempt certificates if required.
• Monitor the credit control list and assist in collection efforts of problem accounts as needed.
• Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days.
• Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost.
• Contact accounts that are not renewing their agreements.
• Document all sales activity in the CRM system.
• Establish and maintain ongoing communications with the service department to address issues related to the customer base.
• Maintain customer and contact information in the CRM software as required.
• Follow all established safety rules and procedures, including those established by the customer.
• Other duties as assigned by supervisor.

Requirements

• Two (2) years’ experience in service-related sales preferred; equivalent education, experience, and training will be considered.
• Demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills, and good PC skills.
• Prior experience with cranes is a plus.
• Must have and maintain a good driving record.
• Must be willing and able to work off the ground on occasion.
• Ability to relocate to other regions of the country may be required for advancement opportunities.

Qualifications

Bachelor’s degree or Associate’s degree preferred; however, prior equivalent experience and training will be considered in lieu of a formal degree.

This is a safety-sensitive position.

Benefits

• Medical Plan, Dental, Vision
• 401k plan with a match from day one
• Identity theft protection
• Accident insurance
• Travel insurance
• 2 weeks of vacation per year (pro-rated for the first year depending on start date); 3 weeks after 5-12 years of service; 4 weeks after 13+ years of service
• 5 days of sick leave per year (pro-rated the first year after 90 days of service)
• 10 paid holidays per year