Service Sales Representative

About the role

Builds business by identifying and selling prospects and maintaining relationships with clients. Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally contacts and secures new business accounts/customers.

Responsibilities

• Sells products by establishing contact and developing relationships with prospects and recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements.
• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Analyzes the territory/market’s potential and determines the value of existing and prospective customers to the organization.
• Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
• Maintains quality service by establishing and enforcing organization standards.
• Meets sales targets set for the territory.
• Updates customer database, records and processes orders.
• Keeps management informed by submitting activity and results reports, such as weekly work plans, and monthly and annual territory analyses.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Contributes to team effort by accomplishing related results as needed.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
• Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Identifies advantages and compares organization’s products/services.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.

Travel Required

Availability to travel 40% of the time nationally. Occasional international travel required.

Requirements

• Degree or Diploma in Electrical/Electronics or Business
• 3–5 years of sales experience

Qualifications

• Strong sales, business development, and prospecting capabilities
• Proven negotiation, influencing, and closing skills
• Ability to build and maintain long-term client relationships
• Customer-focused mindset with strong client service orientation
• Excellent presentation, communication, and interpersonal skills
• Ability to consistently achieve sales targets and business objectives
• Strong territory/account management and sales planning skills
• Self-motivated, results-oriented, and able to work independently
• Creative problem-solving and proactive decision-making abilities
• Strong product knowledge and ability to articulate value propositions effectively

Benefits

• Performance-based bonus
• Paid holidays and vacation
• Comprehensive health, dental, and vision coverage
• Life Insurance and AD&D coverage
• Short-Term and Long-Term Disability benefits
• Health Care Spending Account (HCSA)
• 24/7 Telemedicine access
• Employee Assistance Program (EAP)
• Emergency Travel Assistance
• Optional Life and AD&D Insurance

Pay

The base salary range for this position is $115,000–$125,000 CAD, depending on location, experience and qualifications.