Service Sales Manager – Processing & Packaging Equipment

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical, biotech and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements. This position is regionally based and involves frequent travel to customer sites across the West Coast. There is no fixed office at the address listed above.

About the role

The Aftermarket Sales Manager is responsible for leading the sales process from lead generation to order fulfillment for Syntegon food packaging equipment. The role also involves improving customer satisfaction by working with Syntegon resources to address customer needs and technical specifications. This position requires a team-oriented individual who can build strong relationships with customers and internal teams.

Responsibilities

• Drive lead generation and manage the sales pipeline through to order intake.
• Represent the full portfolio of aftermarket products including Field Service, Parts, Modernization, and Training.
• Build and maintain positive relationships with customers, developing a deep understanding of their organization to identify key decision-makers and understand the business strategy and goals.
• Develop and execute a regional sales strategy in collaboration with stakeholders.
• Use CRM tools consistently to document meetings and project details.
• Monitor market trends and competition to provide feedback and strategic insights.
• Collaborate with new equipment sales teams to foster ongoing business with existing customers.
• Provide support throughout the project cycle, ensuring customer satisfaction and smooth project delivery.

Requirements

• Bachelor’s degree in engineering, science, or a business-related field. In lieu of a degree, a combination of experience and education may be accepted.
• Additional related experience in sales, project management, or technical roles for Capital Equipment may replace the degree requirements.
• 2+ years of sales experience including territory management and customer relations within the capital equipment industry OR 2+ years of customer and technical skills gained working in a field service, technical helpdesk, or project management capacity.
• 50% domestic and international travel.

Qualifications

• In-depth knowledge or hands-on experience in the assigned sector.
• Proven track record in aftermarket sales.
• Ability to thrive under pressure, executing mid-to-large capital sales transactions.
• Strong patience, persistence, and professionalism to manage long, complex sales cycles.
• Proven success in breaking into new markets, establishing new customer relationships, and expanding existing networks through effective networking.
• Highly developed skills in planning, self-management, and working independently.
• Strong problem-solving skills.
• Outstanding communication abilities—both verbal and written—with expertise in delivering persuasive presentations.
• Strong service orientation.
• Excellent collaboration with customers and team members globally.

Pay

The anticipated base salary for this position ranges from $95,000 to $125,000 annually. This is also a commission-based role.

Benefits

• Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
• Retirement Savings: 401(k) plan with a generous company match.
• Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance.
• Career Growth: Education Assistance Program to support continued learning and development.
• Work-Life Balance: Paid Time Off to recharge and enjoy personal time.
• Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.