Service Sales Manager

Essential Duties And Responsibilities

• Communicate parts orders and delivery instructions to counter people while coordinating with the service department on service work.
• Actively identify and develop new customer contacts to expand market share.
• Aid customers in solving problems and providing technical support.
• Act as a liaison between the customer and the company to ensure that the customer's needs are adequately met.
• Keep abreast of new products, competition, and pricing trends.
• Cook up relationships with New and Used Equipment prospects.
• Promote the sale of parts and accessories and act as an advisor to wholesale or retail customers.
• In conjunction with Credit management, establish payment methods for service and wholesale parts.
• Facilitate the setup of a DEUTZ account with new customers to simplify doing business together.
• Follow up on and confirm customer requirements and orders to ensure satisfaction.
• Review special orders and pricing with the manager for approvals.
• Deliver orders and pick up returns from customers, as needed.
• Effectively and efficiently manage required reports and paperwork (budgets, travel, CRM, call reports, expense reports, timesheets, etc.).
• Focus on promoting DEUTZ service, including Xchange engine and parts sales.
• Perform other duties to meet business needs.

Other Qualifications

• Excellent communication skills, both oral and written, with the ability to work with multiple departments and personalities.
• Exceptional attention to detail and follow-through under tight timelines and pressured situations.
• Outstanding priority management, time management, and organizational skills.
• A high-energy, results-driven individual that is process oriented with the ability to implement continuous improvement initiatives.

Minimum Requirements

• High School Graduate or G.E.D
• 3+ years of recent/relevant experience with outside sales.
• 3+ years’ experience in sales of parts and services in the engine industry.
• Must possess a valid driver’s license, be insurable by the company, and can operate a company vehicle in accordance with all state and federal laws, company policies, and guidelines.
• Basic knowledge of Microsoft Office (Work and Excel).