Service Sales Manager

Reporting directly to the Vice President of Service, the Service Sales Manager is responsible for leading, developing, and growing the Service Sales team. This role oversees sales strategy, team performance, forecasting, customer relationship management, and market expansion while ensuring sales objectives align with company goals.

Responsibilities

• Lead, coach, mentor, and develop a team of Service Sales Account Managers to maximize individual and team performance.
• Develop and execute strategic sales plans to achieve monthly, quarterly, and annual revenue and profitability goals.
• Drive growth in Preventative Maintenance Agreements, Equipment Replacements, Retrofits, Building Automation, Inspections, and other service offerings.
• Develop key relationships with Polk Construction to support cross-selling opportunities.
• Establish sales goals, KPIs, and performance metrics while maintaining accountability throughout the sales organization.
• Conduct regular ride-alongs, coaching sessions, and performance reviews to develop sales talent.
• Recruit, hire, onboard, and retain top-performing sales professionals.
• Work closely with Service Operations, Project Management, Estimating, and Executive Leadership to ensure seamless project execution and customer satisfaction.
• Develop key customer relationships and participate in high-level sales presentations and negotiations.
• Analyze market trends, competitive activity, and customer needs to identify new business opportunities.
• Review sales pipeline, forecasting, CRM activity, and reporting to ensure consistent business growth.
• Champion Polk Mechanical's sales process, customer experience standards, and company culture.

This is a statewide position based in the DFW area with required travel to Austin and Houston, approximately one week per month in each location.

Requirements

• 8–15 years of Service Sales experience with demonstrated success growing service revenue.
• 3–5 years of sales leadership or management experience preferred.
• Proven ability to lead, coach, and develop high-performing sales teams.
• Strong understanding of service operations and offerings for preventative maintenance agreements, equipment replacement, retrofit projects, and building systems.
• Demonstrated success in developing and executing strategic sales initiatives.
• Experience managing sales forecasting, budgeting, pipeline development, and performance metrics.
• Excellent leadership, communication, presentation, and negotiation skills.
• Ability to build relationships with executive-level customers and key stakeholders.
• Strong analytical and business planning skills.
• Proficiency with CRM systems, Microsoft Office, and sales reporting tools.
• Valid driver's license with the ability to travel throughout assigned territories.

Qualifications

Experience Required

• 8–15 years of HVAC Service Sales experience
• 3+ years leading or managing sales teams
• Proven record of achieving and exceeding sales growth targets
• Experience with HVAC preventative maintenance sales, equipment replacement, and retrofit opportunities

Preferred

• Bachelor's degree in Business, Marketing, Engineering, Construction Management, or related field
• Experience leading multi-market or regional sales teams
• Knowledge of Salesforce or similar CRM platforms

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Job Type: Full-time
Work Location: In person