Service Sales Manager

About the Role

DEUTZ is one of the world’s leading manufacturers of innovative drive systems, specializing in the development, production, distribution, and servicing of diesel, gas, and electric drivetrains for professional applications. This role is remote, based in Michigan or Virginia.

Responsibilities

• Communicate parts orders and delivery instructions to counter staff while coordinating with the service department on service work.
• Actively identify and develop new customer contacts to expand market share.
• Assist customers in solving problems and providing technical support.
• Act as a liaison between the customer and the company to ensure customer needs are met.
• Stay informed about new products, competition, and pricing trends.
• Coordinate relationships with new and used equipment prospects.
• Promote the sale of parts and accessories, acting as an advisor to wholesale or retail customers.
• Establish payment methods for service and wholesale parts in conjunction with credit management.
• Facilitate the setup of DEUTZ accounts for new customers to simplify business transactions.
• Follow up on and confirm customer requirements and orders to ensure satisfaction.
• Review special orders and pricing with the manager for approval.
• Deliver orders and pick up returns from customers as needed.
• Manage required reports and paperwork, including budgets, travel, CRM, call reports, expense reports, and timesheets.
• Focus on promoting DEUTZ service, including Xchange engine and parts sales.
• Perform other duties to meet business needs.

Requirements

• High school graduate or G.E.D.
• 3+ years of recent/relevant experience in outside sales.
• 3+ years’ experience in sales of parts and services in the engine industry.
• Valid driver’s license, insurable by the company, and ability to operate a company vehicle in compliance with all state and federal laws, company policies, and guidelines.
• Basic knowledge of Microsoft Office (Word and Excel).

Qualifications

• Excellent communication skills, both oral and written, with the ability to work with multiple departments and personalities.
• Exceptional attention to detail and follow-through under tight timelines and pressured situations.
• Outstanding priority management, time management, and organizational skills.
• Ability to self-start and work without close supervision, understanding what needs to be done and taking required actions.
• Capable of analyzing data and interpreting results to drive solutions.
• High-energy, results-driven individual who is process-oriented with the ability to implement continuous improvement initiatives.

Travel Requirements

Anticipated domestic and international travel is approximately 0-40% depending on business needs.

Physical Requirements

• Work environment includes manufacturing assembly and warehouse settings, subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No air conditioning.
• If working in the office area, the noise level is usually quiet to moderate.