Service & Sales Coordinator – Assistant Management Position

About the role

Sparta, TN back Features Full-time Bailey Tire Company is looking for a dependable, organized, and customer-focused Service & Sales Coordinator to join our shop team. This position is a combination of office/clerical work, customer service, tire sales, service scheduling, parts ordering, shop coordination, and assistant management responsibilities. The ideal candidate will have strong communication and people skills, some sales experience, a basic understanding of vehicles and automotive maintenance, and the ability to help oversee the day-to-day operations of the tire store. This is an assistant management position for someone who is ready to take on additional responsibility and serve as a reliable point of contact for customers, technicians, and management.

Responsibilities

• Answer incoming phone calls and assist customers with service needs.
• Schedule and coordinate customer appointments.
• Provide professional and friendly customer service in person and over the phone.
• Create work orders for technicians.
• Prepare customer quotes and estimates for tires, brakes, suspension, and other repairs.
• Assist customers with selecting tires and recommended vehicle services.
• Communicate with customers regarding estimates, additional repairs, and vehicle status.
• Collect and enter customer information and create invoices in QuickBooks.
• Order parts for scheduled repairs and maintenance.
• Maintain inventory of shop supplies, including oil, filters, wiper blades, fluids, and other commonly used items.
• Complete monthly tire inventory.
• Complete daily/monthly filing and organization of paperwork.
• Reconcile paperwork, manage money drawers, transmit paperwork, and money to the office on a weekly basis.
• Work closely with technicians to coordinate scheduled jobs and parts needs.
• Use automotive labor guides and estimating programs such as All Data and Mitchell 1.
• Assist management with the day-to-day operation of the shop.
• Help coordinate employees, workflow, and daily shop activities.
• Help ensure scheduled jobs are completed efficiently and customers are kept informed.
• Assist with addressing customer concerns and resolving routine service issues.
• Help maintain company procedures, organization, and customer service standards.
• Serve as a dependable point of contact for employees and customers when management is unavailable.
• Promote tire sales, services, and other products based on customer needs.
• Maintain a clean, organized, and professional customer service area.
• Perform other duties as assigned by management.

Qualifications

• Previous customer service or sales experience preferred.
• Automotive, tire, parts, or service experience is a plus.
• Knowledge of vehicles and proper service and maintenance preferred.
• Previous leadership, supervisory, or assistant management experience is preferred.
• Ability to create and explain customer quotes and estimates.
• Familiarity with All Data, Mitchell 1, or other automotive labor guides is preferred.
• Basic computer skills and experience with QuickBooks or similar software preferred.
• Strong communication and interpersonal skills.
• Professional and friendly attitude.
• Strong organizational skills and multitasking abilities.
• Ability to work independently while also working effectively with technicians and other employees.
• Must be dependable, detail-oriented, and comfortable working in a fast-paced shop environment.
• Must be willing to take initiative and accept additional responsibility as an assistant manager.
• We are looking for someone who is comfortable talking with customers, has good sales and people skills, and can stay organized while handling multiple responsibilities.
• This person should be willing to take initiative, help keep the tire store running efficiently, and work closely with customers, management, and employees.
• The successful candidate will be someone who can step into a leadership role, help oversee daily shop operations, assist with employee coordination, and provide excellent customer service while also handling the administrative and sales responsibilities of the position.
• Automotive knowledge is preferred, but we are willing to consider candidates with strong customer service, sales, and leadership experience who are willing to learn the automotive side of the business.