Service Sales & Contracts Specialist I

Responsibilities

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth.
• Negotiate pricing and site contracts with customers while maintaining compliance and company objectives.
• Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
• Build and maintain strong customer relationships to foster trust and long-term partnerships.
• Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities.
• Respond to customer inquiries promptly and professionally, providing expert guidance on service options.
• Maintain accurate records of service quotes, agreements, and communications in CRM systems.
• Gather and share customer feedback with internal teams to support continuous improvement.
• Travel to customer sites as needed to strengthen relationships and enhance service delivery.
• Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.

Qualifications

• Bachelor’s degree
• Prior work experience includes 3-5 years office experience
• 3–5 years customer service, quoting, vendor management, data entry
• Laboratory experience is desired
• For the first 12 to 18 months, this role will require significant travel within the assigned region to meet and establish relationships with all customers
• Service sales experience preferred
• Sales support/Inside Sales experience preferred (business background helpful)
• Sales Force or CRM experience desired
• Strong phone and video call presence
• Rigor and intensity regarding driving inside sales
• Team player, ability to collaborate well with other parts of the business
• Strong time management and prioritization skills
• Demonstrated ability to build and maintain strong working relationships with internal teams and customers
• Ability to maintain a professional image under pressure
• Success orientated negotiation skills
• Service marketing skills desirable

About the role

We are a company dedicated to inspiring advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. We focus on cost and process efficiencies, delivering innovative technologies and solutions that help set new standards in bioprocessing.