Service Sales & Contracts Specialist I

Responsibilities

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth.
• Negotiate pricing and site contracts with customers while maintaining compliance and company objectives.
• Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
• Build and maintain strong customer relationships to foster trust and long-term partnerships.
• Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities.
• Respond to customer inquiries promptly and professionally, providing expert guidance on service options.
• Maintain accurate records of service quotes, agreements, and communications in CRM systems.
• Gather and share customer feedback with internal teams to support continuous improvement.
• Travel to customer sites as needed to strengthen relationships and enhance service delivery.
• Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.

Qualifications

• Bachelor’s degree
• Prioritizing work and managing time effectively
• Strong phone and video call presence
• Detail-oriented computer skills: Word, Excel, PowerPoint, Web search
• Project planning and basic data analysis
• Communication and writing skills
• Comprehension and summarizing skills
• Detail-oriented computer skills: Word, Excel, PowerPoint, Web search
• Professional, troubleshooting, analytical, process comprehensive, customer-oriented, multitasking, meticulous, thorough, organized, neat, methodic, teamwork-oriented, cooperative

Pay

The estimated base salary range for this role, based in the United States of America is $64,387-87,112. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data.