Service & Route Coordinator

About the role

Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team!

Responsibilities

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
• Provide in-person customer support and assist with service-related questions
• Optimize service schedules and assign routes to ensure efficiency for field technicians
• Set up and maintain customer accounts
• Track service completion and collaborate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

Requirements

• 1+ years of customer service experience, route coordination or operations (preferred)
• High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Qualifications

• None specified

Skills

• Customer service experience
• Route coordination or operations experience
• Microsoft Word and Excel proficiency
• Experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Problem-solving abilities
• Prioritization and adaptability skills

Benefits

• Medical, Dental and Vision insurance
• 401(K) retirement plans
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

Pay

$22.00- $23.00hour

Schedule

Monday – Friday, 8:00am – 5:00pm

Benefits

• Medical, Dental and Vision insurance
• 401(K) retirement plans
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

Equal Opportunity Statement

Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Contact Information

To connect with our recruiting team, text "JOBS" to 847-416-8623