Service & Route Coordinator
About the role
Culligan by WaterCo is looking for a Service/Route Coordinator to join our team. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.
Responsibilities
- Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
- Provide in-person customer support and assist with service-related questions
- Optimize service schedules and assign routes to ensure efficiency for field technicians
- Set up and maintain customer accounts
- Track service completion and collaborate with field teams to resolve scheduling conflicts
- Process invoices, work orders, and discounts to ensure accuracy and compliance
- Support field teams with real-time coordination and communication
- Monitor daily call volumes and propose process improvements
Requirements
- 1-3+ years of customer service experience, route coordination or operations (preferred)
- High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)
- Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
- Strong communication and organizational skills
- Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment
Benefits
- Medical, Dental and Vision insurance
- 401(K) retirement plans
- Exclusive Culligan Product Discounts
- Paid Time Off (PTO)
Pay and Schedule
Pay: $23-25/hour Depending on Experience. Schedule: Monday – Friday, 8:00am – 5:00pm
About the company
Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.