Service Response Center Switchboard Operator

Schedule

Monday – Friday 06:30‑09:30 and every other weekend 06:30‑10:30 for a total of 16 hours per week.

Pay

Pay range: $20.80 – $31.20 per hour.

Education / Experience

High school diploma or GED equivalent with two years’ experience in a direct consumer services role with demonstrated ability to resolve problems under stressful conditions. Experience handling multiple calls in a stressful call‑center environment preferred. Previous experience working in a medical environment preferred.

Licensure / Certification

Valid applicable state driver’s license.

Essential Functions

• Receive calls from inpatients related to their meal orders, guide callers through options that meet dietary requirements, and suggest appropriate food items.
• Review reports on patients’ medication and allergies, update documentation in software to ensure meal requests are safe and within dietary guidelines.
• Identify patients who have missed a meal, place outbound calls to ensure they are fed, communicate with nursing staff, and document interactions.
• Receive and dispatch service requests for Patient Transportation, Linen, Housekeeping, Engineering, and Clinical Equipment; stay current on departmental processes and document thoroughly.
• Contact service department management to escalate unanswered service requests per SRC guidelines; place outbound calls for follow‑up and document customer satisfaction.
• Perform other position‑related duties as assigned.

Skills / Qualifications

• Clear and calm telephone‑speaking voice
• Excellent interpersonal skills
• Basic computer skills
• Ability to maneuver several computer software systems simultaneously to access and document data
• Typing minimum of 45 words per minute
• Self‑motivated with ability to work without direct supervision
• Ability to maintain a positive attitude in the workplace

Work Environment

• Clean, well‑lit, comfortable climate
• Subject to interruptions
• Subject to stressful situations
• Moderate noise environment

Physical Requirements

• Standing
• Walking
• Sitting
• Bending
• Reaching with arms
• Finger and hand dexterity
• Talking
• Hearing
• Seeing
• Lifting, carrying, pushing or pulling: up to 20 lb maximum
• Lifting, carrying, pushing or pulling: up to 50 lb maximum
• Lifting, carrying, pushing or pulling: up to 100 lb maximum

Benefits

• Base compensation within the listed pay range based on qualifications, skills, experience, and training
• Premium pay such as shift, on‑call, and other differentials
• Incentive pay for select positions
• Opportunity for annual performance‑based increases
• Paid time off programs
• Health and welfare benefits (medical, dental, vision, life, short‑ and long‑term disability)
• Flexible Spending Accounts for eligible health‑care and dependent‑care expenses
• Family benefits (adoption assistance, paid parental leave)
• Defined‑contribution retirement plans with employer match and other financial‑wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. It provides care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, conducts hundreds of clinical trials, and is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatment, and specialized musculoskeletal programs. The system employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs. Advocate Health is committed to equitable care and provides more than $6 billion in annual community benefits.