Service Response Center Rep

Summary

The Service Response Center is the 24/7 central hub for system monitoring and customer communications related to the Facilities & Support Services division, which includes Facilities, Environmental Services, Parking & Transportation, and Safety & Security. The Service Response Center Rep is the first point of contact for the facilities support services division and serves as the telecom operator for the Cancer Center. The SRC Rep will take all incoming calls, create work orders, and dispatch the appropriate response via radio. The SRC Rep will monitor various alarm systems, make appropriate overhead announcements to the appropriate location when needed, and document/log all telephone calls and alarms. The SRC Rep will dispatch emergency response by following established procedures, which may include contacting 911.

The Ideal Candidate

• Monitors radio receiver and telephone; answers and processes routine and emergency calls from department staff; deploys staff as appropriate.
• Gives callers accurate information, especially those who cannot reach their intended party.
• Obtains and records information as to exact location of situation, uses telephone or radio to transmit information to necessary personnel and maintains radio contact with crews on site.
• Follows departmental rules and regulations regarding emergency calls and dispatches crews in accordance with pre-determined plans.
• Possesses excellent communication skills, both written and oral, including the ability to interact with staff, patients and families.

Minimum Requirements

• High School Diploma, or GED.
• Minimum of one (1) year of experience in a high-volume call center/answering service switchboard environment (preferably in a healthcare provider and/or hospital facility).
• Proficiency in utilizing the Windows office suite and Microsoft Word.

Pay

Salary Range $16.50 - $24.04. Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce. Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status.