Service Response Center Representative, Full Time

Current employees: internal application process available via Workday.

About the role

The Service Response Center Representative answers and processes a variety of service-related requests from patients, visitors, and hospital employees while ensuring excellent customer service.

Responsibilities

• Answers all incoming customer inquiries and requests and transfers matter when appropriate.
• Enters appropriate and precise information to patient accounts.
• Escalates customer concerns when necessary to obtain a resolution.
• Reaches out to customers, providers, and other entities.
• Provides verbal and written directions to customers.
• Identifies and assesses patient needs and provides resources.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

• Education: High School Diploma or equivalent/relevant experience, certification or license.
• Certification and Licensing: Refer to department description for applicable certification requirements.
• Experience: No previous experience required.

Skills

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department.

Benefits

• Medical and dental coverage
• Tuition remission

About the organization

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year.

Job Status: Full time
Employee Type: Staff