Service Representative

Job Summary

Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to maximize the growth of the company.

Responsibilities

• Assist the Company in developing new business opportunities through cold calls and leads.
• Establish a line of contact and comfort level between the customer and our company staff.
• Maintain contact with customers through sales calls and scheduled service frequency.
• Develop new and existing skills through educational programs with both Company‑provided and vendor‑supported training.
• Assist in Company marketing programs/initiatives.
• Contact potential customers to initiate the sales process.
• Observe and benchmark other Service Representatives and Sales Executives to establish and replicate best practices.
• Consistently introduce and implement new products and services to assigned accounts.
• Achieve and maintain First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Perform other related duties as assigned.

Experience & Qualifications

• High School Diploma or GED required.
• College degree preferred.
• Familiarity with codes, product attributes, and procedures within the safety field.
• General awareness of business, financials, sales, and safety principles.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skill with Microsoft Word, Excel, and Outlook.
• Professional certification may be required in some areas.
• Maintain a valid driver's license and ability to pass a drug and background check.

Physical Requirements

• Regularly required to stand, walk, talk, hear and have full use of hands.
• Occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 20 pounds; occasionally lift and/or move up to 75 pounds.
• Vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to operate a motor vehicle and travel daily.