Service Representative

Delaware Elevator is expanding, and we’re looking for a detail-oriented and customer-focused Service Coordinator to join our team. This role is the hub of communication between our customers, service technicians, and management team.

Responsibilities

• Communicate with customers to assist with service requests
• Act as the main contact for Service Technicians in the field
• Create and manage service call tickets using our Total Elevator Service database
• Schedule and track Fire Recall testing
• Develop strong relationships with customers, technicians, managers, and coworkers
• Assist Service Management with additional tasks as needed
• Cross-train in other functions to broaden your skills

Qualifications

• Excellent phone, email, and in-person communication skills
• Strong decision-making and problem-solving abilities
• Outstanding customer service skills
• Proficient in Microsoft Excel and Word; willing to learn specialized software (Total Elevator Service)
• Highly organized, punctual, and dependable
• Bachelor’s Degree is recommended, but not required

Benefits

• 100% employer-paid medical, dental, and vision for employees (50% for dependents)
• 401(k) retirement plan
• Disability and life insurance, AFLAC, wellness programs, and member discounts
• Paid vacation and holidays
• Opportunities for professional growth and advancement within a thriving company