Service Representative 1 or 2 (Teller) - East Wenatchee Branch

About the Role

We are hiring one position at a level 1 or 2 depending on experience. The goal of these roles is to enhance lives, fulfill dreams, and build communities by providing exceptional member service.

Service Representative 1

Salary: $18.68 to $28.01

This entry-level role focuses on building foundational knowledge of credit union products, services, and operations while delivering a great member experience. Service Representatives act as the first point of contact for members, handling cash and account transactions, troubleshooting issues, and providing referrals.

Responsibilities

• Sales Focus: Engage members in conversations to uncover financial needs, recommend products/services, and refer to specialists when needed.
• Transactional: Accurately process financial transactions, maintain a cash drawer, and adhere to compliance standards.
• Member Support: Provide education, guidance, and problem resolution while delivering a positive experience.
• Relationships/Behavior: Build positive relationships, collaborate with peers, and embody Numerica’s CARES Principles.

Qualifications

• Minimum: High school diploma or equivalent, 6+ months of customer service and cash-handling experience.
• Preferred: Previous financial institution experience, bilingual (Spanish), and exposure to digital banking platforms.

Skills

• Strong interpersonal and communication skills
• Attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Proficiency with computers and office equipment

Service Representative 2

Salary: $20.49 - $30.72

This intermediate-level role performs advanced transactions, resolves complex member requests, and supports daily branch operations. Requires a thorough understanding of Numerica’s products, systems, and processes while delivering exceptional service.

Responsibilities

• Sales Focus: Engage members in financial conversations, recommend products/services, and support branch goals.
• Transactional: Perform complex transactions, ensure compliance, and support branch operations.
• Member Support: Resolve escalated issues, educate on digital tools, and ensure an exceptional experience.
• Relationships/Behavior: Mentor peers, collaborate with leadership, and embody CARES Principles.

Qualifications

• Minimum: High school diploma or equivalent, 1+ years of financial services experience.
• Preferred: 2+ years of teller experience, branch operations knowledge, and proficiency in digital systems.

Skills

• Advanced cash handling and transaction processing
• Problem-solving and troubleshooting abilities
• Leadership and mentorship skills
• Strong organizational and time management

For more information on benefits, visit: Numerica Credit Union Benefits and Perks.