Service Representative 1, 2, or 3 (Teller) - Richland Branch

About the role

We are hiring one position at a level 1, 2, or 3 depending on experience. The goal of this position is to enhance lives, fulfill dreams, and build communities by processing a wide variety of member transactions, while consistently uncovering members' financial needs and deepening member relationships.

This position reports to the Assistant Branch Manager and is responsible for providing the highest quality of service, treating each person professionally with warmth, courtesy, and respect.

Responsibilities

• Welcome members and accurately process a wide variety of transactions.
• Work and understand credit union operating system, balance cash drawer, and perform other operations functions accurately and timely.
• Ask members open-ended questions to understand their financial needs and make applicable recommendations and/or referrals to specialists.
• Perform other duties as assigned, which may include occasionally working at other branches or departments.
• Learn, use, understand, and promote all credit union digital delivery channels.
• Maintain knowledge of and adhere to all compliance and regulatory standards, including internal policies.
• Incorporate CARES Principles in daily behaviors and interactions:
  • Connect: Create a welcoming environment
  • Ask: Discover and confirm others' needs
  • Resolve: Take personal responsibility for meeting others' needs
  • Elevate: Commit to long-term growth and improvement
  • Strengthen: Invest in the Numerica community and beyond

Requirements

• Minimum: High school diploma or general education degree (GED); plus minimum of 6 months related experience and/or training as a teller/service representative, customer service with cash handling (Level 1), 2 years (Level 2), or 4 years (Level 3).
• Preferred: Relevant training in a credit union, bank, or other financial institution, and bilingual (Spanish) in some markets.

Qualifications

• Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Effectively present information in one-on-one situations to members, potential members, and other teammates.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Ability to operate general office machines and equipment, such as photocopier, fax, computer, and currency and coin counter.
• Ability to lift up to 25lbs and sit or stand for extended periods.

Skills

• Leadership qualities, including the ability to create a clear vision, understand organization culture, focus on performance development, and encourage innovation (Level 3).
• Ability to mentor teammates and provide coaching and feedback.
• Ability to navigate complex member interactions, troubleshoot operating systems, and complete complex transactions.

Benefits

Learn more about our benefits and perks at https://www.numericacu.com/globalassets/images/pdfs/employee-benefits-summary-numerica.pdf

Pay

• Level 1: $20.00 - $28.01 per hour
• Level 2: $20.49 - $30.72 per hour
• Level 3: $22.84 - $34.28 per hour